MEMBERSHIP MANAGER INTERVIEW WORKSHEET — Membership Quest original prompts
Adapt to the approved role. Agree evidence criteria before interviews.

1. Describe a recurring member or customer problem you helped resolve.
Evidence to explore: How they diagnosed it, acted and checked the change

2. Applications increase, but few people complete joining. What would you investigate?
Evidence to explore: Stage definitions, evidence, eligibility and handovers

3. Tell us about a decision you changed after reviewing data.
Evidence to explore: Data quality, uncertainty and practical judgement

4. A long-standing member disputes a renewal invoice. How would you respond?
Evidence to explore: Listening, checking records and appropriate escalation

5. Describe how you coordinated work with finance, events or communications.
Evidence to explore: Ownership, dependencies and resolving disagreement

6. How would you prioritise competing enquiries and a renewal deadline?
Evidence to explore: Risk, service expectations and communication

7. If this role manages staff, how have you delegated and supported performance?
Evidence to explore: Clear expectations, support and follow-through

8. Which responsibilities would you clarify before starting this role?
Evidence to explore: Understanding of authority, resources and scope

Assessment record
Criterion: [ ]
Evidence observed: [ ]
Assessor: [ ]
Assessment: insufficient evidence / partly meets / meets / follow-up needed
Reason: [ ]
Follow-up: [ ]
Panel decision against agreed criteria: [ ]