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1. Introduction
Fractional Quest Ltd, a company registered in England and Wales (Company No. 17322105) with its registered office at 71-75 Shelton Street, London WC2H 9JQ, operates the membership.quest website and is the data controller responsible for your personal data.
We are committed to protecting your privacy and ensuring you have a positive experience on our site.
This policy explains how we collect, use, and protect information when you visit our website or engage with our services.
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2. Information We Collect
We may collect the following types of information:
- Contact information you provide when booking a consultation (name, email, organisation)
- Usage data collected automatically through cookies and analytics
- Communication data from conversations with our AI assistant or voice consultant
- Account data if you create an account on our platform
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3. How We Use Information
We use collected information to:
- Provide and improve our membership marketing services
- Respond to your enquiries and schedule consultations
- Send relevant information about our services (with your consent)
- Improve our website and user experience
- Comply with legal obligations
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4. Data Protection
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Your data is stored securely using industry-standard encryption and we regularly review our security practices.
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5. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Object to processing
- Data portability
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7. Analytics and Visitor Identification
We use two services to understand how this site is used:
- Vercel Analytics counts page views, referrers, device type, browser and approximate country without setting cookies.
- Snitcher (snitcher.com): on every visit, Snitcher looks up your IP address to identify the organisation it belongs to (for example company name, website, industry, size and location) and records the pages viewed, time on site, how you arrived, and clicks on booking or contact buttons. It does not tell us who you are personally. If you accept cookies it also stores an identifier in your browser so return visits are linked.
We use this to understand which organisations are interested in our services, and we may contact those organisations through normal business channels. Snitcher acts as our processor.
Lawful basis: legitimate interests (understanding and developing business interest in our services) for IP-based organisation identification; your consent for analytics cookies.
Your choices: choose Accept or Reject in the cookie banner, and change your choice at any time via "Cookie settings" in the footer. To object to organisation identification or ask us to delete data, contact us at hello@membership.quest.
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8. Third-Party Services
We use the following third-party services:
- Cal.com - for booking consultations
- Vercel Analytics - for website analytics
- Snitcher - for organisation-level visitor identification
- Neon - for secure data storage
Each of these services has their own privacy policy governing how they handle data.
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9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: hello@membership.quest