Privacy Policy
Last updated: January 2026
1. Introduction
Membership Marketing Agency operates the membership.quest website. We are committed to protecting your privacy and ensuring you have a positive experience on our site.
This policy explains how we collect, use, and protect information when you visit our website or engage with our services.
2. Information We Collect
We may collect the following types of information:
- Contact information you provide when booking a consultation (name, email, organisation)
- Usage data collected automatically through cookies and analytics
- Communication data from conversations with our AI assistant or voice consultant
- Account data if you create an account on our platform
3. How We Use Information
We use collected information to:
- Provide and improve our membership marketing services
- Respond to your enquiries and schedule consultations
- Send relevant information about our services (with your consent)
- Improve our website and user experience
- Comply with legal obligations
4. Data Protection
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Your data is stored securely using industry-standard encryption and we regularly review our security practices.
5. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Object to processing
- Data portability
6. Cookies
We use cookies to improve your experience on our website. These include essential cookies for site functionality and analytics cookies to help us understand how visitors use our site.
You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
7. Third-Party Services
We use the following third-party services:
- Calendly - for booking consultations
- Vercel Analytics - for website analytics
- Neon - for secure data storage
Each of these services has their own privacy policy governing how they handle data.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: hello@membership.quest